Commercial terms
3-Day Refund Policy
ShadowSec Lab Ltd offers a clear three-day refund window so clients can proceed with confidence on authorized cybersecurity and digital investigation engagements.
The 72-hour window
You may request a full refund of fees paid for an engagement within three calendar days (72 hours) of the payment timestamp, provided that investigation, tracing, testing, forensics, or recovery-assistance work under the signed statement of work has not started.
When a refund applies
- Payment received and written scope agreed, but kickoff / technical work has not begun
- Request sent in writing to hello@shadowseclab.com (or WhatsApp Aaron) within 72 hours of payment
- You include the invoice or payment reference and engagement name
When a refund does not apply
- After operators have started authorized investigation or testing
- After findings, reports, tracing outputs, or other deliverables have been issued
- After the 72-hour window has closed
- For third-party fees, exchange costs, or expenses you incurred outside our SoW
How to request a refund
- 01 — Email hello@shadowseclab.com or WhatsApp Aaron with subject “Refund request”.
- 02 — Include payment date, amount, and engagement reference.
- 03 — We confirm eligibility within two business days and return eligible funds via the original payment method where possible.
Important
This policy does not guarantee investigation outcomes or cryptocurrency recovery. It only covers unused prepaid engagement fees within the 3-day window before work starts. See also our Terms and Cybersecurity services.
FAQ
Do you offer a 3-day refund?
Yes. Within 72 hours of payment, if authorized work has not started, you may request a full refund of fees paid for that engagement.
How fast do you process refunds?
Eligible requests are confirmed within two business days. Bank or card settlement times then depend on your provider.